Frequently Asked Questions
Where does My Baby Gifts deliver to?
The My Baby Gift range can be delivered Australia wide. This includes all major capital cities, rural destinations and major towns across Australia. There are options for Express overnight deliveries or Standard. Both options are track-able online. After completing your order online, you will receive a tracking number by email with a website you can visit to track your item from.
My Baby Gifts also offers same day delivery throughout metropolitan Melbourne and to most hospitals in Melbourne.
What is the estimated delivery time for my baby gift?My Baby Gifts has physical stock of all their products on the website. A standard baby gift going to Adelaide, Melbourne, Canberra and Sydney are delivered within 1-3 business days. Order being delivered outside these major cities usually take 3-5 days, sometimes longer depending on the delivery schedules, available flights and peak delivery times. If you are in need or sending a gift urgently please use our Express overnight delivery service. This is wise if you are sending a gift to a hospital. Please be aware that we do not personally deliver your parcel, so delays are beyond our ability to resolve.
Is there a Gift Wrapping Service?All our baby gifts are elegantly presented in decorative gift boxes, with the exception of the Caterpillars. The Alphabet Caterpillars provide an optional gift box. Gift wrapping is standard for all baby gifts, so there are no additional costs.
Do you deliver overseas?Our baby gifts can only be delivered to Australia. Overseas delivery is something that we plan to expand on in the near future and hope to offer our gifts to all countries.
Do you stock other products not listed on your website?My Baby Gifts likes to keep the website and inventory current at all times. The products you see on the website are all in stock, unless there is a button displaying "out of stock". The baby gifts listed on our website are sometimes available in other colours, but may not be held in inventory. In this case, you are welcome to contact My Baby Gifts and we will endeavor to get your preferred colours in asap.
Do you stock baby clothes with genuine labels?The collection of baby clothes used in our gift sets are similar to those found in all major shops and department stores. We source our stock from suppliers around Australia and ensure that quality is always our most important priority.
What types of payment do you accept?We use the SecurePay gateway to process credit cards which is safe and secure. Securepay support the major payment providers, those being Visa and Mastercard and Amex. We also accept payments via Paypal, an online merchant facility that allows you to use your own money rather than a financial institutions. Please note that you do not need to create a Paypal Account to make a payment through Paypal. Paypal also accepts payments by credit card.
What currency are your product in?As we only supply our baby gifts to Australia, all our prices are displayed in Australian Dollars. There is a currency converter in the top navigation bar that accepts the major world currencies.
GST and other taxesAll our products include GST. Your tax invoice will display the GST component of your order. If you require a tax invoice please login to your account to print.
Do Overseas Customers have to pay GST?Because your product is being delivered in Australia it must carry Australian taxation laws. If the product was being shipped overseas to a country not bearing GST, then GST would not be charged.