Orders placed before 1pm AEST Monday to Friday are dispatched the same business day. Orders placed after 1pm, on weekends, or on public holidays are prepared and dispatched the next business day.

We begin processing orders quickly, so please contact us as soon as possible. If your order hasn't been packed yet, we'll do our best to accommodate changes. Once dispatched, we're unable to modify or cancel the order.

Yes — you'll receive an order confirmation email immediately after purchase, followed by a dispatch notification with tracking details once your gift has left our facility.

We don't currently offer scheduled future delivery dates. If you'd like your gift to arrive on a specific day, we recommend placing your order 1–2 days in advance and selecting express or same-day delivery where available.

Standard delivery is $9.95 for orders under $100 — free for orders over $100. Express delivery starts from $12.95 and is free on orders over $180. Same-day Melbourne courier is a flat $35.

Victoria typically receives orders in 2–3 business days on standard. NSW, ACT and SA take 2–4 days. QLD and TAS allow 2–5 days, WA 3–5 days, and NT 3–7 days. Express delivery significantly reduces these timeframes.

Yes, standard delivery is available to PO Boxes and Parcel Lockers throughout Australia. Same-day courier and express delivery require a physical street address.

First check your tracking link for the latest update. If your parcel is more than 3 business days past the estimated delivery window, please contact us and we'll open a formal inquiry with the courier on your behalf.

Yes — every order is hand-packed in a signature gift box with tissue paper and finished with ribbon. We are a gift-giving service, which means no invoices, receipts or price tags are ever included.

If the product image shows a gift box, it's included at no extra cost. For curated hampers and some individual products, you can add a gift box at checkout for $6.95 — charged at cost with no markup.

Yes — at checkout you can select from soft pink, calming blue or neutral tones to suit the occasion and the baby's gender, or keep it as a surprise.

Absolutely. Our boxes are designed to protect the contents during transit while still arriving looking beautiful. The outer packaging is plain and discreet — the gift presentation is all on the inside.

Yes — a professionally printed gift card is complimentary with every order. There's nothing to add to your cart; simply enter your message at checkout and we'll take care of the rest.

During checkout you'll be prompted to enter your gift card message. Keep it as short or as heartfelt as you like — there's enough space for a warm, personal note to the new parents.

Our gift card features a luxurious matte finish in soothing teal and salmon tones — perfectly gender neutral. It's sized at DL format and printed using high-resolution thermal laser printing for a sharp, polished finish.

If your order hasn't been packed yet, contact us immediately and we'll update the message. Once the gift has been prepared, we're unable to reprint the card, so please double-check your message before completing checkout.

We offer name embroidery on selected blankets and bodysuits, personalised milestone cards, and engraved keepsakes. Each product listing will clearly indicate whether personalisation is available and what details are required.

After selecting a personalised product, you'll be prompted to enter the required details — such as the baby's name, date of birth or a short message — directly on the product page before adding to cart.

Personalised items require additional production time and are typically dispatched within 2–4 business days. Please factor this into your delivery timeframe, especially if the gift is time-sensitive.

Unfortunately personalised items cannot be returned or exchanged unless they arrive faulty or damaged. Please double-check all spelling and details carefully before placing your order, as we produce exactly what is submitted.

Our curate tool lets you build a custom hamper by selecting individual products from our range. Choose items that suit the occasion, budget and baby, then add a gift box at checkout and we'll beautifully pack everything together.

There's no strict minimum, but we recommend selecting at least two or three items to create a well-rounded gift. A single item presented in a gift box with a card is also a lovely, simple option.

Yes — you can combine products from any of our collections, including baby boy, baby girl and unisex ranges. This makes it easy to build a truly unique hamper tailored to the new family.

If a product becomes unavailable after your order is placed, we'll contact you promptly to discuss a suitable alternative of equal or greater value, or arrange a refund for that item.

We accept returns on non-personalised items within 30 days of delivery, provided they are unused and in original condition. Please contact us before returning any item so we can guide you through the process.

We're sorry to hear that. Please take photos of the damaged item and packaging and contact us within 48 hours of delivery. We'll arrange a replacement or refund promptly — no need to return the damaged item.

Once we receive and inspect your return, refunds are processed within 3–5 business days to your original payment method. You'll receive an email confirmation when the refund has been issued.

If the item is faulty, damaged or we sent the wrong product, we cover return postage costs. For change-of-mind returns, the customer is responsible for return shipping. We recommend using a tracked service as we can't be responsible for lost returns.

We accept all major credit and debit cards, PayPal, AfterPay and Zip. All transactions are processed securely and prices are displayed in Australian dollars inclusive of GST.

Select AfterPay at checkout and split your purchase into four fortnightly interest-free payments. AfterPay approval is subject to their standard eligibility criteria. The gift is dispatched immediately — you pay over time.

Enter your gift voucher code in the discount or coupon field at checkout. The value will be deducted from your order total. If your order exceeds the voucher value, you can pay the remainder with any accepted payment method.

Yes — all prices displayed on our website are in Australian dollars and include GST. Your tax invoice is available in your account order history and can also be provided on request.

Yes — we aim to represent our products as accurately as possible. Occasionally minor variations in colour may occur due to screen settings, but the items, presentation and packaging will match what is shown.

If a product is showing as available on the website, it is in stock and ready to dispatch. In the rare event of a stock discrepancy, we'll contact you immediately to offer a suitable alternative or a refund.

We stock a curated selection of premium baby products from trusted Australian and international brands. Each product is chosen for its quality, safety and suitability as a newborn gift. Brand and origin details are listed on each product page.

Many of our products are restocked regularly. If an item you love is currently unavailable, contact us and we'll let you know the expected restock date or suggest a comparable alternative from our current range.

Yes — we offer preferential pricing for corporate and bulk orders. The discount structure depends on order volume and frequency. Please contact our corporate team with your requirements and we'll provide a tailored quote.

Yes — for qualifying corporate orders we can accommodate custom branded gift cards and, for larger volumes, custom packaging options. Lead times and minimum quantities apply. Contact us early to discuss your branding requirements.

We can provide a tax invoice for all orders. For regular corporate clients, we can discuss account-based invoicing arrangements. Please reach out to our team directly to set up a business account.

For orders of 10 or more gifts, we recommend allowing at least 5–7 business days to ensure stock availability and preparation time. For very large orders or those with personalisation, please contact us at least 2 weeks in advance.

Please include the recipient's full name, mobile number, the hospital name and suburb, and the ward or room number if known. The more detail you can provide, the better chance we have of a smooth delivery.

If the recipient has been discharged, the hospital will typically hold the parcel or return it to sender. We recommend confirming the recipient is still admitted before placing a hospital delivery order, and considering a home address if discharge is imminent.

We deliver to hospitals throughout Australia via our standard and express services. Same-day courier delivery is available to most Melbourne metro hospitals. We recommend calling the hospital beforehand to confirm their parcel acceptance policy.

Yes — our same-day Melbourne courier delivers to most major metropolitan hospitals when ordered before 12pm Monday to Friday. Please include full recipient and ward details to ensure a smooth handover at the hospital reception.

The fastest way to reach us is via the contact form on our website or by email. For urgent delivery questions, please include your order number in your message so we can locate your order immediately and respond as quickly as possible.

We aim to respond to all enquiries within 1 business day. During peak periods such as Christmas and Mother's Day, response times may be slightly longer. For time-sensitive delivery issues, please mark your message as urgent.

Your tracking number is included in your dispatch confirmation email. You can also log into your account and view it under order history. If you can't locate it, contact us with your order number and we'll resend the tracking details.

Having your order number, the recipient's name and delivery address, and a description of your query will help us resolve your issue as quickly as possible. For damaged goods, please also have photos ready to attach to your message.